Privacy Policy

Privacy notice

ukno.uk (or www.ukno.uk) is provided by ENSO O LTD t/a UKNO

ENSO O LTD is the data controller for pages starting with ukno.uk - for example, ukno.uk/packages.

If you follow a link to a service provided by another organisation or business - for example, facebook.com - that organisation will:

• be the data controller
• be responsible for processing any data you share with them
• publish and manage their own privacy notice with details of how to contact them

A data controller determines how and why personal data is processed.

What data we collect

The personal data we collect from you includes:

• questions, queries or feedback you leave, including your email address and/or phone number if you contact ukno.uk
• how you use our emails - for example whether you open them and which links you click on
• your Internet Protocol (IP) address, and details of which version of web browser you used
• information on how you use the site, using cookies and page tagging techniques

We use Google Analytics and Facebook software to collect information about how you use ukno.uk. This includes IP addresses. The data is anonymised before being used for analytics processing.

Google Analytics and Facebook process anonymised information about:

• the pages you visit on ukno.uk
• how long you spend on each ukno.uk page
• how you got to the site
• what you click on while you’re visiting the site

We do not store your personal information through Google Analytics or Facebook (for example your name or address).

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

Why we need your data

We collect information through Google Analytics and Facebook to see how you use the site. We do this to help:

• make sure the site is meeting the needs of its users
• make improvements, for example improving site accessibility

We also collect data in order to:

• gather feedback to improve our services
• respond to any feedback or queries you send us, if you’ve asked us to
• send emails or make phone calls to users who request them
• allow you to access our services and make transactions
• provide you with information about our services
• monitor use of the site to identify security threats

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of ukno.uk.

The legal basis for processing anonymised data for Google Analytics and Facebook is your consent.

The legal basis for processing all other personal data is that it’s a legitimate interest

What we do with your data

The data we collect may be shared with our technology suppliers, for example our hosting provider.

We will not sell or rent your data to third parties

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

• it is needed for the purposes set out in this document
• the law requires us to

We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA).

Data collected by Google Analytics, Facebook and our technology partners may be transferred outside the EEA for processing.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

• information about how your personal data is processed
• a copy of that personal data
• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed
• request that your personal data is erased if there is no longer a justification for it
• ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our DPO (Data Protection Officer).

Links to other websites

ukno.uk contains links to other websites.

This privacy notice only applies to ukno.uk, and does not cover other websites and services that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to ukno.uk from another website

If you come to ukno.uk from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us or make a complaint

Contact the DPO if you:

• have a question about anything in this privacy notice
• think that your personal data has been misused or mishandled

DPO:

joe@ukno.uk

The DPO provides independent advice and monitoring of our use of personal information.

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk

Telephone: 0303 123 1113

Textphone: 01625 545860

Monday to Friday, 9am to 4:30pm

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Last updated 23 May 2020